Room: D139-140

Audience: Educators

Call to Action: 

1. A renewed commitment to their stakeholders.
2. The ability to look beyond any negative emotions they may have to understand the core causes of the reactions.
3. Glean from those reactions a pathway to respectfully listen and adapt.

Abstract: In an ideal world, school district leaders, would anticipate change, make a plan and stake holders would agree on the steps needed. This rarely happens. Normally when a district needs to add buildings, or make other significant facility challenges, the community will have an emotional reaction. This can be difficult to deal with. Listening well through this process requires intentionality, patience, and skill. This session will use real examples, and research to prompt new thinking and insight.

Learning Objectives:

1. Learn how to identify what may be happening emotionally with stakeholders in the planning or design process.
2. Learn how to listen to these patrons objectively.
3. Learn how to identify core issues that are trigging any negative emotional responses.
4. Consider how to constructively incorporate this patron input into any education facility design.